CHIPS is looking for a client-focused and detail oriented Inside Sales person. The individual will work closely with the VP of Sales to obtain new clientele. In addition to being well organized, efficient, and able to work with limited supervision, the candidate must possess strong written and verbal communication skills.

Requirements Skills

• Excellent writing and communication skills
• Must be able to work autonomously
• Ability to multi-task
• Must be a team player and have the ability to deal with clients and engineers via verbal and written communication

Job Description

• Cold calling and prospecting
• Networking
• Follow up on leads
• Schedule appointments for the Outside Sales with prospective clients.
• Canvassing

CHIPS is looking for an individual with 1-3 years of B2B sales experience, who loves to network, is teachable and has the drive and ambition to make over $100,000 per year as a Business Development rock star. Candidate must have a strong desire to be a part of a nationally recognized company in the fastest growing industry on earth in addition to being detail-oriented, ability to work in a fast-paced environment and have excellent written and verbal skills.

Required Skills

• Self-starter who takes initiative every day
• Not phone reluctant
• Follow company guidelines
• Exceptional at Networking
• A strong belief in ethical business principles

Job Description

• Bring in managed service clients
• Be a part of business development team
• To continually manage daily, weekly and monthly activities
• Understand and keep up-to-date the CHIPS playbook
• Participate in sales and marketing meetings
• Fulfill tasks during client onboarding process.

The individual is expected to answer incoming calls from clients, enter service tickets, remediate rapid and fast response tickets and escalate tickets where appropriate. In addition to being well organized, efficient, and able to work in a team environment, you will be expected to conduct yourself in a highly professional manner at all times while displaying excellent customer service skills.

Key Performance Indicators

• Meeting company’s SLO for service tickets assigned to you.
• Following service ticket process and procedures
• Manage customer expectations on resolution time

Job Description

• Answer and Triage all calls based on severity and impact.
• Windows AD Management
• Exchange/Email Management
• Add a printer/printer driver within the customers citrix and local environment
• Allocate Folder Permissions (drive mapping, etc)
• Basic Software installs (adobe reader, office, java update, etc)
• Smartphone Configuration
• Follow Security Protocol

Required Skills Needed

• Ability to work in a fast paced environment
• Exceptional team player who follows company guidelines
• Basic networking familiarity with 1 – 3 years of technology experience
• A+ Certified and/or Network+ and/or Security Plus Certified ID preferred
• MCSA and MCSE Certified preferred
• Experience with Microsoft and Mac Products

To ensure client uptime and improve their computing experiences through effective monitoring, maintenance and problem identification and resolution activities. This department is responsible for all proactive maintenance for our clients. These activities include back up, monitoring, alerts, patching, anti-virus and more. This position is the foundation for an IT services company.

Job Description

• Remote management of multiple client networks
• Handling a range of tasks from supporting:
  • Backups
  • Anti-virus
  • Patching
  • On-boarding and documentation of client networks
  • Alert Response
  • Manage network inventory
  • Working with a 24/7 NOC team
  • Create and Analyze Reports
  • Work closely with other technical and support departments

Required Skills Needed

• A minimum of 2 Years in the industry
• Exceptional team player who follows company guidelines
• Hands-on experience with: (including maintenance and administration)
  • Windows Server 2008/2012/2016
  • Microsoft Exchange 2010/2013/2016 and Office 365
  • Microsoft Windows 7/8/10
• Scripting experience for executing and/or installing applications is a plus
• Microsoft Certified Professional Status (MCSA or MCSE preferred)
• Mac experience not required but is preferred
• Must demonstrate ability to deal with clients one-on-one via verbal & written communication